AMERISOFT, INC.

SOFTWARE PRODUCTS AND SERVICES

1. Business Automation Consulting - planning and implementation of new or improved computer based solutions to reduce the cost of doing business, gain competitive advantage and minimize the time to introduce new products and services into the marketplace:

Business Requirements Specification l Feasibility Studies l Cost Benefit Analysis (CBA) Business Case Development l IT Strategic Planning l Requirements Specifications Technical Design Specifications l Business Automation Process Flows l Request for Proposal (RFP) l Vendor Proposal Evaluation and Selection l Statement of Work (SOW) Contract Performance Criteria and Evaluation l Vendor Contract Negotiations l Vendor Contract Oversight l Contract Change Management l Service Level Agreements (SLA)

2. Project Management - planning, organization, coordination and leadership of mission critical information technology projects to maximize benefits while minimizing project cost and duration:

Scope Definition l Project Charter l Assumption Reference l Staff Resource Planning Project Organization Structuring l Task Planning and Definition l Task and Project Scheduling l Milestone Definition l Deliverable Definition l Critical Path Identification Risk Assessment and Mitigation Planning l Cost Estimation l Executive Presentations Issue Management l Quality Assurance Test Planning l Project Communication Planning l Project Status Assessment and Reporting

3. ‘Project Rescue’ - assessment and mitigation of projects in jeopardy of failure due to cost overruns, schedule delays, misaligned business and project objectives:

Best Practices Utilization Assessment l Task Plan Assessment l Staff Skills Requirements and Assessment l Project Schedule Assessment l Project Cost Assessment l Business and Project Objectives Alignment l Revised Project Planning

4. Business and Computing Facility Relocation Consulting - planning, organization, coordination and management of multi-site business office and data center facility and staff re-location, and the migration of business computing operations to such relocated facilities:

Asset Inventory l Relocation Pre-Requisite Planning l Space Requirements Specification Facility Buildout Specification l Relocation Staff Organization Planning l Logistics Planning and Management l Business Equipment Disposition l Telephony Planning l Records Management Planning l Detailed Relocation Work Planning l Relocation Communication Planning l Relocation Coordination and Leadership

5. Technology Infrastructure Rollout Consulting - planning, organization, coordination and management of large scale single or multi-site server, desktop, print, network and telephony hardware and operating software new deployments or upgrades:

Site Discovery and Asset Inventory l Pre-Rollout Engineering Specifications Rollout Pre-Requisite Planning l Infrastructure Deployment Workflow Planning l Site-Specific Rollout Specifications l Device Disposition Planning l Rollout Scheduling Logistics Planning l Site-Specific Work Planning l Site-Specific Rollout Communication Planning l Equipment Staging Plan l Risk Mitigation and Contingency Planning l Staff Resource/Skills Requirements Specification l Quality Assurance Test Planning l User Education Planning l User Acceptance Test Planning l Go/No Go Decision Criteria Post-Rollout Task Planning l Rollout Problem Audit and Resolution Planning

6. Enterprise Merger/Acquisition IT Systems Integration Consulting - the relocation, integration or installation of computing hardware and software infrastructure, business application software systems, and the migration of business computing operations associated with the acquisition or merger of business enterprises:

Relocation Scope Preparation l Discovery/Due Diligence Process Development and Coordination l Relocation Asset Inventory l Relocation Engineering Specifications l Data Migration Strategy Development l Production Operations Cutover Process Planning l Detailed Production Operations Cutover Task Planning l Knowledge Transfer Process Development and Coordination l Relocation Pre-Requisite Requirements Planning l Cutover Readiness Checklists l Cutover Dry Run Test Planning and Coordination l Production Operations Cutover Risk Assessment l Risk Mitigation Strategy l Cutover Contingency/Rollback Planning l Go/No Go Decision Criteria l Processing Integrity Audit and Controls l Functional and Performance Quality Assurance Test Planning l Quality Assurance Test Execution Coordination l User Acceptance Test Planning and Execution Coordination l Communication Planning Problem Tracking and Issue Resolution l Multiple Internal and External Organization Coordination l Production Operations Cutover Coordination

7. New Venture Startup Consulting – establishing, managing, promoting and selling information technology based new product or service ventures:

Corporate Registration l Venture Capital Acquisition l Partnership Structuring l Partner Buy/Sell Agreements l Business Acquisition Contracts l Trademark and Servicemark Registration/Protection/Assignment l Business Services Contracts l Federal/State Regulatory Reporting l Employee Recruiting l Defined Contribution Retirement Planning Business Insurance l Accounting Best Practices l Internet Domain Registration/Assignment

8. IT Organization Development - project manager training and mentoring including a series of seminars and workshops for IT professionals packaged as the Pragmatic Project Manager Series:

Applied Project Management l Managing IT Infrastructure Rollout Projects l Managing Business Application Software Development Projects l Managing Business Office Relocation Projects l Managing IT Department Project Portfolios

REPRESENTATIVE ASSIGNMENTS

PROJECT METRICS
Duration	1 years
Cost	$3MM
Participants	>75
Organizations	>15

1. Insurance Legacy Claims System Production Operations Migration (Allstate Insurance Company / Encompass Insurance Company, Northbrook, Illinois / Dallas, Texas) – As a member of the project management team, participated in the migration of a mission critical legacy claims processing system from the CNA Insurance Companies computing environment to that of Allstate Insurance Company. This migration effort resulted from the Allstate acquisition of this CNA Insurance Company personal lines business unit. The migration effort was a joint undertaking of Allstate, CNA and an offshore services organization responsible for maintaining the system subsequent to its migration to Allstate’s South West Data Center (SWDC) in Dallas Texas.

· Coordinated the efforts of Allstate, CNA and offshore technologists in the preparation of a comprehensive and detailed systems migration project plan.

· Designed, implemented and managed a structured process for the discovery and the transfer of knowledge from CNA to offshore staff technologists.

· Prepared a comprehensive quality assurance testing plan for ensuring the functional and performance integrity of the migrated claims processing system.

· Designed and lead the effort of implementing a problem tracking system to log, triage, track resolution status and report migrated system problems encountered during several distinct phases of testing.

· Organized, led and coordinated the planning and execution of pre-cutover testing efforts including system, quality assurance, user acceptance and a series of production operations cutover ‘dry run’ testing efforts.

· Organized, led and coordinated the planning of a comprehensive production operations cutover task plan and schedule.

PROJECT METRICS
Duration	6 Months
Cost	$500M
Participants	>25
Organizations	>10

2. Business FAcility Relocation and Production Operations Migration (Encompass Insurance Company, Rancho Cordova, California) - Managed the relocation of regional headquarter business operations for this leading personal lines insurance company.

· Organized, coordinated and led a project team comprised of corporate and regional business operations coordinators, facility build out contractors, voice communications vendor, out-sourced relocation staff, photocopy and other business equipment vendors, and corporate IT department coordinators.

· Prepared the detailed relocation plan including a three month duration relocation process comprised of pre-requisite tasks, schedules, dependencies, participant responsibilities as well as the detailed weekend business operations cutover plan centered on an hour-by-hour task sequence and schedule.

· Organized, chaired and led twice-weekly project team planning and progress review meetings to include preparation of meeting agendas, meeting notes, issue and action item logs, and status reports.

· Provided hands-on, 24 x 7 management of the business cutover effort including direction and coordination of participants, problem and issue resolution, senior management interaction and progress reporting.

· Published a comprehensive relocation specification provided to each business operations cutover participant that included detailed task definitions and dependencies, staff demographics, supporting information, on-call and contact lists, checklists and information gathering forms and templates (e.g. asset information, problem tracking), and detailed inventory of business equipment. Of significance, the business cutover plan included contingency plans and key strategies for ensuring the viability of business operations to include the early checkout of business equipment integrity, the certification of IT devices and data communications. The processes and plans were subsequently employed as a model approach for the relocation of other regional and branch business operations.

PROJECT METRICS
Duration	2 years
Cost	$8MM
Participants	>125
Organizations	>30

3. Enterprise Acquisition Computing Operations Migration (Allstate Insurance Company / Encompass Insurance Company / CNA Insurance Companies, Northbrook, Illinois / Chicago, Illinois / Dallas, Texas) - As a member of the project management team, participated in the planning, organization, coordination and leadership of the migration of mainframe legacy and client-server application software systems from the CNA Insurance Companies computing environment to that of Allstate Insurance Company. This project was a major undertaking of these prominent insurance carriers and required extensive cutover, contingency and risk mitigation planning to ensure uninterrupted business computing operations across the migration period.

· Led and coordinated the efforts of 12 business application teams, various internal infrastructure organizations (e.g. networking, server, desktop, data center) and participating service vendors in the development of software and data migration strategies and processes

· Led and coordinated the development of unit, integration, parallel and cutover quality assurance testing processes for batch and online (networked and WEB interfaced) production applications.

· Planned, led and coordinated preliminary weekend cutover “dry runs” as well as the final cutover of business computing operations.

· Contributed to the development of migration contingency plans and business cutover strategies ensuring the viability of migrated computing infrastructure to include go/no go business operations cutover criteria, early testing and certification of legacy system production processing and continued post-cutover parallel production processing.

PROJECT METRICS
Duration	2 years
Cost	$30MM
Participants	>125
Organizations	>25

4. National Client-Server Infrastructure Upgrade (CNA Insurance Companies, Chicago, Illinois) – As a member of the project management team, participated in the planning, organization, leadership of desktop, server and network engineering team participation in this major distributed systems computing infrastructure upgrade effort centering on the replacement or upgrading of 12,000 desktops and 400 file/print, gateway, mail servers situated among 100+ regional and branch offices throughout the United States.

· Coordinated the efforts of desktop, server and network engineering organization participants.

· Coordinated the design of a ‘repeatable’ process for producing site specific requirements specifications, site deployment work and staff plans.

· Instrumental in the development of cost and effort reduction strategies including hardware and software staging, plug-n-play infrastructure deployment, site-specific rollout logistics, outsourced deployment assistance, hardware warehousing, hot replacement inventories and crash kits, desktop OS and application imaging, and hardware reclamation.

· Coordinated twenty six country-wide weekly multiple site-specific rollout efforts.

· Developed and managed deployment problem tracking, problem resolution, and reporting processes and methods.

PROJECT METRICS
Duration	1 year
Cost	$4MM
Participants	>30
Organizations	>10

5. national Branch Banking Technology Infrastructure Rollout (ABN AMRO NA, Chicago, Illinois) - Managed the upgrading of a national branch banking computer infrastructure to a common client-server technology environment for the United States banking facilities of this worldwide banking enterprise. This effort included the replacement or upgrading of desktop computer, laptop computer, server, and printer hardware and software across 15 branch locations, the deployment of a standardized suite of business software applications certified to function within the upgraded desktop and LAN environment, and the upgrading of branch facilities to accommodate the upgraded infrastructure.

· Prepared the comprehensive project plan incorporating preliminary site surveys, site specific work plans and hardware requirements.

· Designed and published a 'repeatable' rollout process resulting in rollout specifications and instructions for each branch rollout effort. The specifications were employed by internal and out-source vendor deployment staff as they proceeded from branch to branch.

· Prepared and published the individual site-specific work plans detailing tasks, schedules, responsibilities and supporting information.

· Coordinated and monitored the day-to-day efforts of six participating internal bank computing operations organizations.

· Coordinated country-wide weekly multiple site-specific rollout efforts.

· Developed and managed deployment problem tracking, problem resolution, and reporting processes and methods.

PROJECT METRICS
Duration	1 year
Cost	$6MM
Participants	>35
Organizations	>8

6. national Server Upgrade Rollout - (CNA Insurance Companies, Chicago, Illinois) - Coordinated the replacement or upgrade and operating system migration of 350 servers for the Infrastructure Technology Division of this Fortune 500 multi-line insurance company.

· Developed the ‘repeatable’ rollout process for building, staging, delivery and installation of server hardware and migration of the migration of server operations.

· Prepared the comprehensive and detailed upgrade rollout plan to include site and server specific work plans, participant responsibilities, schedules and timelines.

· Organized and coordinated the efforts of internal and vendor technology staff.

· Implemented a problem tracking system and process for logging, reporting and auditing the resolution of problems encountered during the server upgrade effort.

PROJECT METRICS
Duration	1 year
Cost	$2MM
Participants	>20
Organizations	>6

7. Help Desk Software Implementation - (Computer Sciences Corporation, Chicago, Illinois) - Reorganized project in jeopardy of failure and managed the successful implementation of a problem tracking and service request software system (McAfee). The system was employed by a Help Desk organization of 90 customer support representatives servicing a community of over 20,000 users across the United States.

· Revised the original project objectives and priorities to better coincide with business objectives and priorities.

· Prepared a comprehensive project plan oriented to achieving near term benefits important to the end-user community.

· Recruited a highly skilled technical staff to install, configure and migrate the replacement problem tracking and service request system.

· Managed the efforts and monitored the progress of all internal and external project participants.

PROJECT METRICS
Duration	6 Months
Cost	$1MM
Participants	>10
Organizations	>5

8. Retail Buyers Category/Push Inventory Management System Implementation (American Drug Stores/Teradata Corporation, Oakbrook, Illinois/Dayton, Ohio) - Planned, organized, managed and participated in the design and implementation of national retail drug store chain product sales management and push inventory system utilizing Teradata database management technology. Intended to be a world class merchandising decision support system, the Buyers Category Management System(BCMS) provided merchandise buyers with computer based information productivity tools which significantly assisted in the standardization of merchandising processes. Based on point-of-sale store data, BCMS identifies out-of-stock and excess stock conditions for seasonal and promotional products. BCMS provides graphical perspectives of product movement that assists merchandise buyers in making better decisions on the purchase and distribution of inventory to maximize retail sales.

· Prepared a comprehensive push inventory design specification detailing inventory statistical models employed to replenish store product inventories based on historical sales activity.

· Designed and developed a Buyers Category Management Desktop graphical interface providing daily product category sales activity across the national chain of retail drug stores.

· Coordinated and monitored the progress of day-to-day implementation efforts of Teradata and American Drug Store project participants.

PROJECT METRICS
Duration	1 years
Cost	$750M
Participants	>30
Organizations	>5

9. National Health Insurance Coverage Certification System Implementation ( National Association of Blue Cross Blue Shield Plans, Chicago, Illinois ) - Managed the design, implementation and coordination of software configuration management and distribution methods for a community of 100 mini-computers located remotely among Blue Cross and Blue Shield plans across the United States. PLAN-NET was designed and implemented to centrally verify policyholder benefits for subscribers seeking out-of-state health care services. Integral to the continued viability of PLAN-NET, the PLAN-NET Configuration Management System provided the means to manage the physical inventory of over 5000 individual operating and application software modules as well as provided for timely, secure and audited electronic distribution and remote installation of software module revisions.

· Prepared detail design of physical inventory to include methods for versioning and retention of software components.

· Prepared detailed design for identifying and centrally maintaining virtual inventory of remote computer software environments.

· Prepared detail design of software module distribution tools and processes allowing methods for selected and global distribution of remote computer software components.

· Developed, tested, quality assured, installed and initiated production operations of the PLAN-NET Configuration Management System.

· Managed the initial and multiple release as well as remedial distributions of PLAN-NET remote computer operating and application software components.

PROJECT METRICS
Duration	2 years
Cost	$5MM
Participants	>20
Organizations	>5

10. HMO Premium Billing System Implementation ( InterGroup HMO, Chicago, Illinois ) - Managed the implementation and the initial production operations of a health maintenance organization membership billing and information management system integral to controlling the high cost of medical services. Based on Digital Equipment Corporation DEC10 and SYSTEM1022 database management and BASIC language technology, the system provided online management of membership information, member billing and provider payments. Importantly, the system incorporated automated methods for retro-active adjustments to membership billing and capitation. The implementation included methods for DEC10 production process scheduling and process control, billing and payment audit and control, historical membership information management including data backup and recovery, membership query management and reporting.

• Led a team of eight client programmers in design, programming, testing, installation and production operations management.

· Designed the relational database repository utilized to maintain membership information including billing and provider payment transaction history.

· Designed and implemented the production processing methods for process scheduling, audit and control.

· Managed the initial on-going production processing operations.

PROJECT METRICS
Duration	1 year
Cost	$3MM
Participants	>15
Organizations	>5

11. Personal Lines Insurance Rating/Policy Administration System Integration (CNA Insurance Companies, Chicago, Illinois) - Managed the implementation of an electronic interface between LAN based personal lines rating systems and mainframe policy management systems ( PMSC Policy Management System ). The Universal Security Product (USP) Bridge eliminated the double manual entry of new business, renewal business, and policy endorsement rating data thus providing the benefits of improved data entry accuracy, reduction of batch transaction processing production errors, minimization of policy issuance turn-around, and heightened agency and policyholder satisfaction. Based on 3270 emulation, the USP Bridge provided for the retention of policy rating data produced among a community of rating workstations, the organized FIFO ( first-in-first-out ) distribution of such policy rating data to a community of one hundred 3270 CICS policy administration workstations, and the automated EEHLLAPI(Entry Emulator High Level Language Application Program Interface) applying of such data to appropriate CICS data entry screens.

· Prepared the detailed technical requirements and design specifications for the organized retrieval and distribution of policy rating data to policy administration workstation work-in-process queues.

· Prepared the detailed design specification for the mapping of application of policy rating data to a suite of policy administration CICS data entry screens.

· Programmed, tested and quality assured the suite of EEHLLAPI based software modules responsible for applying policy rating data to appropriate CICS screens.

· Planned, organized, coordinated and led the user acceptance testing, application installation and production operations cutover efforts.

PROJECT METRICS
Duration	5 years
Cost	$400M
Participants	>10
Organizations	>5

12. Banking Technology Deployment Standards Development (ABN AMRO NA, Chicago, Illinois) - Developed and published a Generalized Roll-Out Process Reference for deployment of corporate-wide certified client-server computer hardware technology and business application software products. The Reference was intended as a standard for undertaking technology deployment projects for products supported by the ABN AMRO Distributed Systems Engineering organization. Based on a Distributed Systems Build Permit Process and Standard Product Catalog, the Reference provides the framework for requesting, review and approval, charge back, change management, project planning and implementation of supported computer technology solutions. The Reference ensures compliance with the ABN AMRO North America, Inc. Architecture and Technology Services Division standards.

· Developed, documented and published principle technology deployment processes including requirements discovery, scope, proposal, planning and deployment phase processes.

· Developed and published detailed discovery process planning templates and checklists.

· Developed and published detailed roll-out scope templates and checklists including deliverables, assumptions, strategies, project planning, and cost estimating.

· Developed and published detailed technology deployment project planning templates including task plans, procedures, schedules, staff planning, logistics, audit and control, and communication.

· Collaborated with internal technical and business organizations in identifying technology deployment best practices.

· Disseminated and promoted resulting Reference among internal technology and business organization management and staff.

PROJECT METRICS
Duration	2.5 years
Cost	$10MM
Participants	>40
Organizations	>10

13. Insurance Agency Automation (CNA Insurance Companies, Chicago, Illinois) - Managed the implementation of an insurance agency sales and client information management system including the design, programming, testing and documentation for this major multi-line insurance carrier. The personal computer based software system was targeted at a community of 3,000 independent (non captive) insurance agencies across the United States. The software product was integral to maintaining the continued commitment of this major insurance carrier to the independent insurance agent community. Designated CLASS with STYLE ( CNA Life Agency Sales System with Sales Techniques You’ll Love Employing ), this personal computer based application system provided insurance agents the ability to take advantage of sales opportunities by providing a cost effective means of matching agency client needs with selected CNA products and thereby maximizing productivity and increasing profit margins. CLASS with Style capabilities included client and prospect data management and profiling, list processing and report writing, word processing including mail merge, forms, letter and envelope printing, life proposal illustrations, personal lines rating, commercial and personal lines proposals as well as a telecommunications interface to CNA. Through periodic STYLE sales scenarios distributed by CNA, agents could fine tune target marketing techniques, increase cross-selling and retention abilities.

· Provided day-to-day direction, evaluation and leadership of a team of twenty internal and contract programmers.

· Led the preparation of initial and on-going release detailed functional specifications, program and system design specifications and comprehensive quality assurance testing processes.

· Designed and developed proprietary DBMS, screen management, list processing and report writer software.

· Coordinated and provided on-going product enhancements and support through multiple releases.

PROJECT METRICS
Duration	1 year
Cost	$2MM
Participants	>10
Organizations	>5

14. Network Management Software Installation (Computer Sciences Corporation/CNA Insurance Companies, Chicago, Illinois) - Managed the deployment of the Hewlett-Packard OpenView network management software system to monitor the performance and capacity of a mission critical community of networked devices including Unix, Netware and NT servers, routers and hubs. The OpenView product provides detection services for SNMP traps originating from among the community of OpenView agents and other software products (devices such as ARCserve, InocuLAN and Compaq Insight Manager) functioning on these devices. These traps were targeted to an Enterprise Management Center (EMC) as alarms requiring monitoring, tracking, escalation and resolution by EMC staff. Furthermore, the gathering of real-time performance and capacity data from the agents provided early detection and prevention of capacity and performance problems. The OpenView historical database of monitored device information greatly facilitated performance and capacity planning necessary to ensure adequate resources to satisfy user community business computing needs.

· Organized and coordinated the preparation of device alert / alarm requirements and design specifications among server and network device platform engineering teams.

· Prepared the comprehensive OpenView agent installation plan for targeted monitored devices.

· Organized, coordinated and participated in the preparation of service level agreements (SLAs) between network and server device users and support organizations.

· Coordinated and monitored the progress of OpenView agent installation, configuration and testing efforts of server and network device engineers.

· Prepared the comprehensive service level agreement upon which data center production services would be monitored and evaluated.

PROJECT METRICS
Duration	.5 years
Cost	$500M
Participants	>25
Organizations	>15

15. Network Management Software Integration (Allstate Insurance Company, Northbrook, Illinois ) – Managed the integration of Computer Associates TNG ( The Next Generation ) network management system capabilities within the community of personal lines production application systems acquired through the Allstate acquisition of the CNA Insurance Companies Personal Lines business unit. The integration provided for the inclusion of mainframe and open systems production application, hardware, operating software, and network monitoring into the Allstate corporate-wide Network Operations Center ( NOC ). The CA TNG product provides detection services for SNMP traps originating from among the community of CA TNG agents incorporated into production processing software. Traps were targeted to the Network Operations Center as alarms requiring monitoring, tracking, escalation and resolution by NOC staff. Furthermore, the gathering of real-time performance and capacity data from the agents provided early detection and prevention of capacity and performance problems. The CA TNG historical database of monitored device information greatly facilitated performance and capacity planning necessary to ensure adequate resources to satisfy user community business computing needs.

· Organized and coordinated the preparation of device alert / alarm requirements and design specifications among twelve legacy and open system application teams.

· Prepared the comprehensive CA TNG agent installation plan for targeted application systems.

· Coordinated and monitored the progress of CA TNG agent installation, configuration and testing efforts of application developmenet teams and data center operations staff.

Roger J. Flammang

Information Technology Consultant

Mr. Flammang is an information technology consultant with 25 years experience assisting Fortune 500 corporations employ computer technology to reduce the cost of doing business, gain competitive advantage and minimize the time to introduce new products and services into the marketplace.

Mr. Flammang focuses his knowledge, know-how and experience on solving business problems through computer technology for clients in the banking, insurance, and technology industries. He guides his clients in quantifying business automation needs and evaluating solution alternatives, and provides hands-on management assistance in achieving automation objectives.

Mr. Flammang’s areas of specialization center on l business application software development l computing technology infrastructure deployment and upgrade l software product installation l business and computing facility relocation l enterprise merger or acquisition systems integration l off shoring or outsourcing of software system maintenance and production operations.

Reporting to client senior business and IT management, Mr. Flammang applies his expertise to mission critical, large-scale project initiatives requiring comprehensive planning, organization, coordination and leadership of multi-disciplined technologists, service and technology providers and business end-user communities. Through his in-depth experience and expertise, Mr. Flammang provides his clients with the benefits of meaningful solutions at minimized costs and implementation timeframes.

Mr. Flammang is a graduate of the University of Illinois where he earned a Bachelor of Science Degree in Physics with minor in Mathematics. His career experiences include Computer Sciences Corporation (CSC) of El Segundo, California, a leading provider of large-scale contract software development, facilities management and remote computer services to both government and commercial sectors. Mr. Flammang held various positions at CSC, including Customer Systems Representative, Manager of Customer Support, and Branch Sales Manager. As the Midwest Region Manager of Professional Services, Mr. Flammang contributed to the formation and development of a contract software development organization for Computer Sciences’ Information Network Division (InfoNet) that provided remote computer timesharing services to government and business communities. Mr. Flammang received several national recognition awards from CSC for his technical and managerial accomplishments.

As the Midwest Region Manager of Contract Development Services for Digital Equipment Corporation of Maynard, Massachusetts, Mr. Flammang contributed to the establishment of a national contract systems development organization targeting Digital Equipment Corporation clients. Mr. Flammang developed the organization plan, marketing strategies and materials, organized and managed a team of highly skilled software developers and project managers for the Midwest Region of Digital Equipment Corporation. As the manager of the Midwest Contract Development Services operation, Mr. Flammang coordinated the efforts of a regional sales force of over 200 sales representatives in marketing and selling contract services throughout the Midwest United States.

Mr. Flammang established his management consulting practice in 1979 when he founded Cynosure Systems, Inc. of Chicago, Illinois. Cynosure Systems, Inc. provided software development and project management services to the healthcare and insurance industries. Mr. Flammang developed and managed an employee consulting staff focused on implementation and support of large-scale technology solutions including health insurance national subscriber certification, HMO membership, and insurance broker/agency software systems.

In 1982, Mr. Flammang founded Nuco Systems, Inc. of Oakbrook, Illinois through acquisition of the data processing service center of a financially distressed insurance carrier providing group auto policy management services to the property casualty insurance industry. As a member of the Nuco Systems, Inc. Board of Directors, Mr. Flammang developed financial, marketing and sales strategies and established a consulting practice to augment processing services. In 1984, Mr. Flammang, organized and led the management buy-out of his investment partners’ equity position in Nuco Systems, Inc.

In 1984, Mr. Flammang founded Amerisoft, Inc. to focus his project management skills on the emerging personal computer, networking, and client-server technologies. Amerisoft, Inc. is a management consulting firm specializing in project management and client-server oriented business application development. In addition, Amerisoft, Inc. provides technical publishing services that encompass design, production, editing and proofreading of books, newsletters, magazines, brochures, commercial advertising and business directories.

In 2001, Mr. Flammang established CarAudit Corporation, a startup business venture providing Internet based used vehicle inspection, evaluation and rating services through affiliated automobile service centers. These evaluations and ratings facilitate the purchasing of used cars via the Internet and augment the online sale of used vehicles by CarAudit subscriber Internet sites. As a principal and Chief Technology Officer of CarAudit Corporation, Mr. Flammang managed the development of CarAudit WEB based systems including design, programming, installation as well as on-going system maintenance. In the fall of 2002, CarAudit Corporation was acquired by a major international tire manufacturer intending to provide CarAudit evaluation services across its community of 2500 United States vehicle service centers.

SKILL SET

SKILL	LEVEL
BUSINESS MANAGEMENT	In-depth experience in establishing and managing information technology services oriented business entities including l new venture startup l corporate registration l partnership agreements l partnership buy/sell agreements l board of director organization l business and venture capitalization l organization planning and structuring l employee recruiting l strategic planning l sales forecasting l cost containment l marketing and sales l accounting l legal l federal/state/local government reporting l customer relationship management l services contracting l product licensing l acquisition and divestiture l employee benefits l budgeting and expense management l financial planning and reporting l insurance planning and coverage l trademark/service mark registration/protection/assignment l equipment purchasing l defined contribution retirement planning l internet domain registration/transfer.
Personnel Management	In-depth experience in employee and client staff recruiting l individual and team work planning l skills inventory l developing and mentoring talent l delegating responsibility l performance review, measurement and evaluation l career planning l training l motivating l conflict management.
Project Management	Significant experience in planning, organization, coordination and leadership of large-scale project efforts requiring the combined contribution of large numbers of client project staff, multiple client internal support organizations, service providers, computing equipment vendors, and user communities. Well-versed in managing traditional document driven project life cycles based on l project requirements specification l project scope definitions l detailed project objectives and attainment criteria l development and evaluation of project alternatives l staff planning and organization l detailed task definition l deliverable definition l contingency planning l risk mitigation planning l schedule and milestone definition l project audit and control methods.
Leadership	Adept at organizing, coordinating and directing the efforts of large groups of technologists, end-users, and vendor staff through thought and example leadership l strong proponent of project team participant detailed work planning, individual accountability and performance measurement based on achievement of clearly defined project objectives and expectations l decisiveness l reasoned risk taking l goal setting l course of action setting l motivate and inspire l establish policy l promoting sense of ownership l team building l crisis management l take charge attitude.
Communication	Career-honed verbal and written communication skills allowing effective communication with client senior management, project team members, vendors, business user communities and their management. Strong proponent of document-driven project communication techniques for ensuring a common understanding of planned project events and progress. Significant experience preparing traditional project documentation including l business case studies l requirements and design specifications l proposals l cost-benefit studies l project plans l alternative definitions and evaluations l assumption references l risk assessments and contingency plans l project issues and action item logs l project workbooks l status reports. Exceptionally skilled at organizing, structuring, and chairing meetings of several individuals as well as large groups of project participants for l regularly scheduled work planning and review sessions l technical walk through sessions l status reporting meetings l brainstorming sessions.
Critical Thinking	Highly skilled at identifying, evaluating and articulating business automation requirements and complex business computing problems. Highly skilled at compiling relevant data and information, and formulating, evaluating and comparing solution alternatives. Experienced at developing solutions and solution implementation process strategies that minimize or mitigate risk, reduce solution implementation costs and timeframes.
Process	Well-versed in the traditional software development life cycle ( SDLC ) and a strong proponent and practitioner of PMI PMBOK best practices. Significant skill in designing and developing ‘repeatable’ or cookie-cutter processes for deployment of technology infrastructure, software vendor product installations, development and distribution of business application software, and for the physical relocation of business computing operations. Exceptionally skilled at systematizing individual and organizational tasks and work flows.
Technical	In-depth experience designing, developing, testing, installation, distribution and training of business application software systems including those based on or interfacing with MS Access l MS Basic l MS Visual Basic l MS Word Basic l MS Excel Basic l Cobol l ASP l HTML l SQL l Fortran l CICS/EHLLAPI l HP Openview l CA TNG l MS Visual Studio l Relational Database Technology(DB2, Teradata, Sybase, SQL Server) l MQSeries. Well versed in use of l MS Word l MS Excel l MS Powerpoint l MS Project l MS Visio l Mercury Interactive Defect Manager/LoadRunner/WinRunner l MS Internet Explorer l MS FRONTPAGE l ADOBE Acrobat Writer l WINDOWS Desktop OS l MS Outlook l SPF l SPFPC l FTP

Mr. Flammang is a lifelong resident of the Chicago metropolitan area. He can be contacted through his office at 773-761-8979, cell at 773-575-4546 or his Email address roger.flammang@amerisoft.net.

The term 'AMERISOFT' is a United States Patent and Trademark Office registered mark - Registration 1,236,071

© Copyright 1983 - 2010 Amerisoft, Inc.